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Delivery & Returns

 

 

Orders

 

Orders may be placed online at tomaszdonocik.com at any time.  A Tomasz Donocik representative will confirm all orders with an expected delivery date.  

If an item is in stock and available for shipping it will be sent immediately.  If an item is not in stock it will be made to order and the item will usually take 5-8 weeks to deliver.  A Tomasz Donocik representative will contact you with an estimated delivery date.  If an item is made sooner than expected, it will be shipped immediately and you will be notified.

Orders placed during holiday seasons or when there is a high volume of orders can take longer than the allotted time window.  A sales representative will notify you if the production time is longer than usual.

Tomasz Donocik reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by the company.

If you have a specific question regarding availability, sizing, or anything else, please contact our sales representative at sales@tomaszdonocik.com



Shipping

 

Tomasz Donocik ships internationally. The shipment fees will be calculated and added to your basket depending on your location.

Please be aware that all orders will require a signature on delivery. Please keep this in mind when giving your delivery address (home or work) and for high value items we always recommend using your billing address.

Please note the delivery times may vary depending on your location; please allow a longer delivery window for hard to reach locations.

All import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.

For international duty rates please contact your local customs department.



Returns and Exchange

 

Unworn jewellery is eligible to be returned for shopping credit or exchange within 14 days of receipt.  Only rings that are a standard stock size (size L-O and size S-V) are eligible, all other sizes are considered bespoke and therefore cannot be returned or exchanged.  All custom pieces (including personalisation such as engraving) and bespoke orders are final sale and cannot be returned or exchanged.  If you have a question as to what defines a custom piece or bespoke order please contact sales@tomaszdonocik.com

Please be aware that all costs incurred in shipping returns are the responsibility of the customer. Duty reclaims on returns are also the responsibility of the customer and we will endeavour to aid you with any required paperwork.

We kindly ask that you return items in their original ‘Tomasz Donocik’ packaging.

All of our jewellery is checked and packaged by hand in London, UK to ensure the highest standard.


Full details of our return policy and final sale items can be found in our terms and conditions.



Repairs

 

At Tomasz Donocik quality and craftsmanship is of our utmost concern. If you should experience the need for repair on any piece of Tomasz Donocik Jewellery please contact sales@tomaszdonocik.com. Please include your name, address, order number and repair issue. You will be provided with a repair authorization number which must be clearly labelled on the package.

Tomasz Donocik guarantees a warranty period of 12 Months from the date of purchase. We will only accept repairs for items purchased on tomaszdonocik.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase. Proof of purchase will be required to validate the warranty.  Warranty covers manufacturing and material defects for current branded products only. Warranty only covers damages that are not caused by accident, inappropriate use or normal wear and tear.

Depending on the damage, it will either be repaired or replaced with an item of equal value.

All items outside the Warranty period will incur an additional charge.

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